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Frequent Questions : My credit card was declined - what do I do?

Unfortunately, there is very little Namestead administrators can do about declined credit card transactions, because we do not handle our own billing.

PaySystems is the authorized payment processor for Namestead. 

If you card is declined, you must resolve the matter by contacting PaySystems by phone or email.  Contact details for PaySystems are located on the PaySystems web site (https://cardholder.paysystems.com/).

Be sure to resolve payment issues promptly to avoid service interruptions.

Declined credit card transactions which remain unresolved will result in suspension of services.

First-time purchases

One of the most common reasons for declined credit card transactions (for first time purchases) is inconsistent or incorrect billing details.  To avoid this problem, ensure that the name and address you provide on the payment form are exactly the same as the card holder's billing name and address. 

These details are used for security checking.  Bogus or invalid data causes the transaction to be declined.

Recurring Transactions

For recurring transactions, you need to also contact PaySystems, but you may also need to contact your credit card company about any of the following:

  • available credit balance
  • card expiration date
  • restrictions for online purchases

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