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Domain Name Management Services

Frequent Questions

General Questions
Monitoring Capabilities
Using Namestead
Namestead Billing



What is Namestead?

Namestead™ is a set of powerful domain name management, analysis and reporting tools used to consolidate and automate domain name portfolios for expiration date monitoring and link popularity tracking.

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What is a domain name?

Domain names are the human-friendly forms of Internet addresses.  

Domain names are most commonly used to find web sites.  For example, the domain name namestead.com is used to locate the Namestead web site at http://www.namestead.com/.

Domain names also used for internet addressing of the file transfer protocol (FTP) and the email addressing scheme.

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What is the registrar "whois"?

The registrar whois database is a searchable database maintained by registrars that details networks, networking organizations, domain names and the contacts associated with them. 

The whois database encompasses all .com, .net, .edu and ISO 3166 country code top-level domains. 

Protocol information is also included.  Protocols are a set of rules that instruct an application how to access a resource.  In this case the resource is the whois database.

Each registrar implements the Whois protocol and maintains a separate and distinct Whois database for its respective domain name registrations.

Select "Whois Lookup" from the "Services Management" menu of the Namestead control panel to run a whois search.  When prompted you should enter a fully qualified domain name like "namestead.com".

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What domain name extensions does Namestead support?

Namestead supports the following domain name extensions:

  • .com
  • .net

More will be added soon.

Please contact us for requesting support for additional domain name extensions.

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Please explain the abbreviations and symbols used in the control panel.

Within the control panel, some column titles are abbreviated or referred to with symbols.  This data is displayed in the manner as a way to increase readability and conserve viewable space.

The following table provides more details about the meanings:

Control Panel Legend

W Action button to browse the whois record for the domain name
  • use this action to download or "go to" the domain name record
V Action button to view the domain name monitor
  • use this action to display all monitor details including the monitor log which details when the domain name was last checked and when the domain name is next scheduled to be checked
  • use this action to display other fields including error count, etc.
M Action button to modify the domain name monitor
  • use this action to personalize domain name monitors with a category or description
  • use this action to setup monitor controls
D Action button to delete the domain name monitor
  • use this action to stop monitoring a domain name - deleted domain name monitors are removed from the control panel - prior to deletion, the user is prompted with a warning message - to avoid accidental deletion the user must confirm the deletion
  • do not use this action if you want to save the domain name monitor information - use the silent feature if you do not want to receive any more domain name change notifications 
C Action button to check domain name for immediate detection of domain name changes
  • use this action to schedule a domain name to be checked immediately
Domain Name Displays the domain name monitor
  • Click this link to sort the list of domain name monitors
Expiry Displays the domain name expiry (expiration) date
  • Click this link to sort the list of domain name monitors
Changed Displays the date the domain name was last changed
  • Click this link to sort the list of domain name monitors
RC Domain name has recently changed if the icon () is displayed
LP Link Popularity is displayed in this column
  • Link popularity refers to the total number of web sites that have links pointing to your web site
  • While measuring link popularity is not an exact science, the Namestead link popularity calculation starts by assigning one vote to each inbound link
  • Namestead categorizes inbound links by search engine
  • Namestead applies a unique formula to compute "link popularity"
  • Link popularity offers a rough idea as to how much traffic a domain name receives or will receive (if inactive)
  • Generally, the higher the link popularity, the higher the amount of traffic for the domain name
  • The Namestead link popularity meter () has the capacity to chart up to 5000 links
  • A domain name with 5000 or more inbound links is thought to have significant traffic and is therefore more valuable than, for example, a domain name with only 50 inbound links
Q Quiet mode (aka "silent mode") is enabled if the icon () is displayed
E The domain name monitoring robot encountered one or more download errors if the icon () is displayed
  • use the test action button to research the error

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How do I upload (or import) many domain names with Namestead?

Bulk importing domain names is easy with Namestead.

Simply enter the list of domain names (i.e. namestead.com, namestead.net).

Then select an existing category or create a new category name.

If you have a html or text file containing one or more domain names, paste up to 5,000 characters of the file contents into the "domain(s)" field.  Namestead automatically extracts, categorizes and bulk adds your domain names to your control panel listing.

Nothing could be easier.

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Do you verify member registration information?

Yes, all Namestead member registrations are reviewed by our staff for validity.

We attempt to make registration as easy and painless as possible.

When you register, you agree to the Namestead Terms of Service.

If you have concerns about privacy, feel free to review the Namestead Privacy Policy.

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How do I unsubscribe from domain name monitoring and email notification?

To stop domain name change notifications by email, Namestead users simply follow the instructions at the bottom of the notification emails sent when a domain name record has changed.

Namestead power users signup for a Namestead membership which allows add, edit and delete operations from a convenient, online control panel.

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What are the browser requirements for using Namestead?

Namestead has been tested with Microsoft Internet Explorer 4+ and Mozilla Firefox 4+.

Namestead requires both JavaScript and cookies. If your browser is not accepting cookies, you will need to enable your browser's cookies. You might also try adding Namestead as a trusted site.

While Namestead has been tested with standards compliant browsers, you may need to upgrade to a current browser version with the proper settings enabled to avoid any potential registration or login issues.

You may also want to confirm that your computer's system date and time are current.

Be sure to contact us with any registration or login issues. Note: Any sophisticated use of a proxy, firewall or other anonymizing software is outside the scope of Namestead end-user support.

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How are Namestead services priced?

The monthly rates for Namestead subscriptions are as follows:

  Namestead
Personal
Namestead
Plus
Namestead
Professional

Regular Rate

$2.10 $14.95 $39.95

Special Rate

$1.95 $9.95 $24.95

You Save

8% 50% 60%

Rates effective 10/23/2004 and subject to change.
All charges quoted in United States dollars.

Review full pricing details for all plans.

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How am I billed for Namestead?

For Namestead billing, we use a third party payment gateway that allows recurring credit card payments. This means that once you have entered your payment information, your account will automatically be charged the same amount every thirty (30) days.

You will only have to enter your payment information once and the payment gateway is secure and guaranteed against fraudulent use.

Login to your control panel and select "View Subscription" from the "Account Management" menu of the control panel to get started.

Please do not hesitate to contact us if we can be of any further assistance.

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Who is PaySystems and why does their name appear on my credit card statement?

Members pay with confidence.

Namestead uses PaySystems as a secure, third-party payment processor.

All payment information is entered on and saved by the PaySystems website.  Absolutely no credit card numbers are entered on or saved by the Namestead website.

PaySystems uses advanced encryption technology which ensures that personal and payment information remains confidential and secure.

PaySystems backs these promises by offering a money back guarantee in the extremely unlikely event that a member's credit card is used fraudulently.

PaySystems also protects your interests by mediating payment related disputes between merchants and customers.

Your Namestead membership purchases will appear on your credit card statement as "PaySystems.com Inc.".

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Will I need to re-enter my payment information every month?

No.  All regular Namestead memberships are charged on a recurring basis. This means that once you have entered your payment information, your account will automatically be charged the same amount every thirty (30) days.

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How do I cancel my Namestead Membership?

Canceling a Namestead membership is easy.  Simply sign into your Namestead membership control panel and select "View Subscription" from the "Account Management" menu.  Follow the instructions to cancel your membership.

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My credit card was declined - what do I do?

Unfortunately, there is very little Namestead administrators can do about declined credit card transactions, because we do not handle our own billing.

PaySystems is the authorized payment processor for Namestead. 

If you card is declined, you must resolve the matter by contacting PaySystems by phone or email.  Contact details for PaySystems are located on the PaySystems web site (https://cardholder.paysystems.com/).

Be sure to resolve payment issues promptly to avoid service interruptions.

Declined credit card transactions which remain unresolved will result in suspension of services.

First-time purchases

One of the most common reasons for declined credit card transactions (for first time purchases) is inconsistent or incorrect billing details.  To avoid this problem, ensure that the name and address you provide on the payment form are exactly the same as the card holder's billing name and address. 

These details are used for security checking.  Bogus or invalid data causes the transaction to be declined.

Recurring Transactions

For recurring transactions, you need to also contact PaySystems, but you may also need to contact your credit card company about any of the following:

  • available credit balance
  • card expiration date
  • restrictions for online purchases

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Is it possible to pay for a year at a time via credit card, rather than paying every month?

Namestead accepts and prefers electronic payments.  Online payments through our third party processor keep our administrative costs down which we pass on to our members through the industry's lowest prices.  In addition, online payments from our third party processor are secure and guaranteed against fraud with money back in the unlikely event of security breaches.

We understand how you work.  As such, we also accept checks for yearly Namestead Professional and Namestead Corporate memberships.

Additional restrictions apply.

If you would like to start a Namestead membership, create an account and/or login to the membership control panel and select "View Subscription".

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Will I be charged sales taxes or VAT?

Orders placed from within the United States will not be charged sales taxes.  

For all other orders, the collection of taxes depends on the laws in your country.

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Does Namestead offer a money back guarantee?

Yes.  Namestead guarantees that you will be satisfied with the Namestead domain name monitoring service.

If for any reason, during the first thirty (30) days of your Namestead membership, you are not completely satisfied, please contact us.  We will answer your questions and/or attempt to resolve the issues.  

However if you do not want to go through this resolution process or if we fail to sufficiently answer your question or fix the problem, we will upon your request refund the current month's membership fee to your account.  Guaranteed.

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Page Last Updated: December 05, 2004

 

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